Position Overview: 

We’re excited to welcome a full-time, W-2 team member who brings creativity and heart to strengthening our overall client experience. This is a unique opportunity to step into a role where your skills will help fill an important gap and shape the future of our holistic care. 

This position supports both the front and back end of our practice, including support to the practice owner, reception, clerical support, billing, intake scheduling, some marketing– both in the community and online, and light facilities upkeep. Training is provided, along with a benefits package that includes health insurance, a 401(k), paid vacation, and more. (Some benefits begin after the introductory period—see details below.)

Schedule & Hours

Start Date: End of March 

36–40 hours per week 
Working hours (subject to change): Mon: 8:30 AM–4:00 PM; Tue/Wed/Thu: 8:30 AM–5:00 PM; Fri: 8:30 AM–3:00 PM

Pay: 

Starting at $22/hour (with room to grow)

Our thoughtfully designed benefits package includes:

Comprehensive healthcare benefits including Dental, Vision, and Life Insurance* 

401(k) plan** 

Paid Vacation** 

Schedule options and flexibility where possible

Beautifully furnished office

All equipment provided/HIPAA compliant – email, fax, EHR, telehealth

Regular Staff Support in-services to offer relief from compassion fatigue and burnout. 

Free gym membership (in office building)

Beautiful courtyard with outdoor waterfalls surrounded by large oak trees

Conveniently located next to a local highway.

*Subject to a 90-day introductory period.

**Subject to 6 months of employment.

Duties/Responsibilities:

Clerical and administrative support to practice owner, therapists, and other practice operations needs. 

Provides a seamless, welcoming patient experience

Understands and maintains HIPAA at all times, HIPAA training a plus

Live answer phone calls and respond to texts/inquiries in a timely manner through various CRM platforms

Payment Processing and billing oversight through our EHR platform

Warm and kind client reception

Process client superbills monthly

Maintain supply inventory and equipment

Manage administrative paperwork and ensure HIPAA and client and staff files are accurate and up to date 

Assist with projects as assigned

Prepare and inventory group materials

Regular and reliable attendance and timely arrival to work is required

Attend Team meetings weekly

Have a passion for working with others (being collaborative) 

Light housekeeping and managing of the waiting room, kitchen, bathrooms, etc. 

Perform intake calls, scheduling and documentation within the EHR platform and the CRM

Representing the business in the community as needed and at community events. 

Open to being trained in DBT and attending practice events as needed. 

Qualifications and Skills

We’re looking for someone who brings both professionalism and warmth to their work, and who can help keep the day-to-day flow of the practice running smoothly.

2–5 years of administrative experience

Experience answering phones and scheduling appointments

Strong ability to create and maintain spreadsheets and documents

Comfortable learning new software quickly (Google Workspace, CRM, EHR, etc.) — onsite training provided

Punctual and dependable in reporting to work

Organized, detail-oriented, and procedure-focused

A team player who collaborates well with others

Able to work independently and follow through on assigned tasks

Strong written and verbal communication, with solid interpersonal and customer service skills

Experience in a therapy/counseling/psychiatry office (administrative work, intake calling, and scheduling) is a plus

Marketing skills, website maintenance experience, and social media knowledge are a plus 

This position is a great fit if you’re someone who is:

Aligned with HHC&W’s mission, vision, and values

Energized by helping others and thrives in a collaborative, team-centered environment

A true jack/jill-of-all-trades, with a strong foundation in administrative work

Creative, engaged, and takes pride in doing good work

Naturally strong in customer service and building rapport with others

Comfortable solving problems independently and taking initiative

Someone with a knack for creating warm, supportive client experiences

Organized and detail-oriented, with a basic understanding of accounting principles

Able to receive direct, constructive feedback and apply it quickly

Motivated by a mission-driven workplace focused on helping people heal and grow

Someone who cares about maintaining a clean, welcoming, and calming space for clients

Kind, grounded, and focused, even in a busy environment

Reports to Owner & Executive Director: Dr. Stacy Louk Walker

Application instructions:

For consideration, please send a cover letter, resume and references to: [email protected]