Please submit resumes to [email protected]

The General Manager (GM) is in charge of all Day-to-day operations at the wash site and is ultimately 

responsible for the profitability of one Tommy’s Express Holdings (TXH) car wash location. The GM leads and 

oversees the development of up to twenty employees while serving as a direct resource for operational and 

personnel related issues. The GM continually drives store conditions, quality car wash execution, profitability, 

people development, and the highest level of guest service while ensuring objectives align with TXH’s strategy 

and goals. Responsibilities include hiring, scheduling, and management of staff as well as facilitating training 

and development. Customer service is the focus of all team members, and the General Manager is tasked with 

ensuring that all team members strive to set the standard for excellence in that area.

The General Manager will report to the Regional Director and work a rotating, full-time schedule including days, 

nights, and rotating weekends. The General Manager will take primary responsibility for the overall 

management and operations of their assigned location which includes, promotions, special events, customer

engagement, profitability, equipment maintenance, and other assigned company goals. The General Manager 

will manage and analyze all financial, business and operational aspects of the business and meet strategic goals 

annually.

General Duties and Responsibilities:

• Drive sales results by creating strategic plans and initiating actions that maximize efficiencies and 

eliminate obstacles.

• Demonstrate and maintain the highest levels of customer service.

• Execute and implement all Company initiatives; clearly communicate objectives/priorities to the team.

• Act as the primary point of contact for team/league partners and funnel requests to internal 

stakeholders as necessary.

• Analyze metrics to identify opportunities and make decisions in collaboration with the management 

team to drive sales and successful initiatives for the store.

• Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L.

• Advocate of change and shows agility as needed to lead a successful store.

• Build strong teams, drive a culture of high performance and engagement that reflects an exceptional 

customer experience.

• Lead the recruitment of full time and part time staff. Manage weekly scheduling, reporting, team 

meeting, and administrative tasks; being mindful of effective bench depth development.

• Facilitate equipment maintenance and site audits to ensure quality product and customer experience.

• Create an environment where staff can grow and develop through a robust and engaging onboarding 

experience, continuous performance feedback, and ongoing developmental opportunities.

• Diagnose problems, replace or repair parts, test and make adjustments to equipment.

• Perform ‘Manager on Duty’ responsibilities

Education, Experience and Requirements:

• High school diploma or the equivalent. Bachelor’s degree in business related field preferred.

• Minimum 3 years retail management experience; proven leadership ability.

• Must possess superior communication and problem-solving skills.

• Collaborative with strong influencing and interpersonal skills.

• Highest level of integrity and ethics, both professional and personal.

• Must have experience managing a diverse staff of both full-time, part-time and seasonal employees.

• Must reside within the geographical area of wash site and/or be able to physically be on site within 30-

minute commute.

Job Knowledge, Skills and Abilities:

• Technical & Mechanical Capacity. Basic understanding and use in Excel and other office applications.

• Ability to use a computer, tablet, smart phone, software, and the internet.

• Ability to identify business trends and collaborate with cross-functional partners to develop strategic

plans and drive results.

• Proven ability to lead change while maintaining operational effectiveness.

• Very strong written and verbal communication skills.

• Strong experience with retail finance, including P&L management.

• Ability to work independently while still adhering to company/departmental standards.

• Proven ability to hire and develop a high performing team aligned with company goals.

• Experience managing personnel matters in accordance with company policies and state and/or local 

laws.

• Experience assessing internal talent and cultivating a strong succession plan.

• Demonstrated ability to create an inclusive environment that fosters development of others; supports 

constructive conflict resolution.

Physical Demands:

• Regularly required to sit stand, reach, bend and move about the facility as needed.

• Must be able to lift and carry up to 30 lbs.

• Ability to speak and hear.

• Requires driving, standing, walking, bending, kneeling, crouching, and climbing ladders.

Safety Requirements

• Ladder safety

• Electrical Hazards & Lock-Out, Tag-Out

• First Aid

• Fall Protection

• Personal Protective Equipment

Work Environment

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, 

moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud. All 

safety equipment is provided.

Position Type/Expected Hours of Work/Benefits

• Full-Time: 50+ Hours Per Week

• Availability for maintenance support, wash down, or critical wash events

• Benefits: Health Insurance, 401k, Paid Vacation (Reference Handbook)

• License: Valid Driver’s License (Required)

Emergencies and Special Circumstances: The General Manager is expected to answer phone calls, emails, and 

teams’ messages within 24 hours in the event of emergency or special circumstances that impact the company 

and/or assigned site, including downtime, open/close absence, inclement weather, utility service outage, etc, 

regardless of day-of-the-week/hour.

Our teams are loaded with fun, ambitious and energetic people that make work enjoyable and brighten the days 

of our guests. We are an innovative company which offers a variety of careers paths, from facility maintenance, 

retail leadership, district management, accounting and marketing. With a commitment to generosity, Tommy's 

Express is dedicated to treating co-workers and guests like family. We offer competitive wage and benefits and 

continue to invest in our family of co-workers and provide them with career advancement and growth 

opportunities

Please submit resumes to [email protected]