Manager, Financial Aid Veterans Services & Outreach

Salary: $41,453.00 - $65,495.00 Annually

Location: Bradenton

Job Type:

Department: Financial Aid Office

Job Number:

Closing: 3/22/2026 12:00 AM Eastern

Description

SCF offers a comprehensive benefits package to eligible employees, including low-cost State of Florida medical, dental, and vision insurance, tuition scholarships for employees and eligible dependents, paid life insurance, and employer contributions to the Florida Retirement System (FRS). Full-time employees are eligible for paid sick and/or vacation leave in accordance with College policy. Additional benefits and perks include complimentary access to wellness activities, a four-day workweek during June and July for eligible 12-month employees working in the summer, and paid winter break and spring break. Eligible dependents also have access to our on-campus Collegiate School. Benefit availability varies by position and employment status.

Visit the https://scf.edu/Administration/HumanResources/Benefits/default.asp for benefit details.

Job Summary

The Manager, Financial Aid Student Services & Communications provides leadership and oversight for all student-facing Financial Aid operations and communication strategies across multiple campuses. This position supervises Financial Aid Assistants, ensuresregulatory compliance, oversees Satisfactory Academic Progress (SAP) processes, and leads the development and dissemination of student communications. The Manager serves as the Director's designee for student-service-related matters, supports strategic planning efforts, and contributes to overall Financial Aid leadership and service excellence.

NOTE: Job descriptions and essential functions are subject to change due to advances in technology, utilization of work force, and other factors which may impact the College's need to modify position requirements.

Essential Duties and Responsibilities

The following listing of essential job duties indicates the general nature and level of work

required in this job. This is not designed to be a comprehensive listing of all the activities, duties,

or responsibilities that may be required in this job. Individuals assigned to this job may be asked

to perform other duties as required. To perform this job successfully, an individual must be able

to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential duties and responsibilities of the job.

Applicants may be asked to demonstrate any or all of the following duties:

• Oversees veteran-related financial aid and VA education benefit operations across campuses.

• Ensures compliance with federal, state, and Department of Veterans Affairs (VA) regulations, policies, and reporting requirements.

• Maintains and updates policies and procedures related to financial aid and veterans' education benefits.

• Serves as a backup School Certifying Official (SCO) to ensure operational continuity.

• Leads audit preparation and documentation for annual VA compliance reviews.

• Serves as the institutional liaison to the Department of Veterans Affairs, State Approving Agency, and external partners.

• Serves as the supervisor of record for Veteran Services Advisors, providing guidance, coaching, and high-level support.

• Assists Financial Aid staff and Veteran Services Advisors with complex cases, escalated student concerns, and regulatory interpretation as needed.

• Coordinates financial aid outreach efforts, including FAFSA completion support for high schools and community partners.

• Builds and maintains year-round relationships with district counselors and college readiness coordinators.

• Works closely with Admissions, Advising, Registrar, and other campus partners, as well as external agencies, to support student success.

• Strengthens partnerships with military organizations, community groups, and employers.

• Provides training to staff regarding veteran benefits, regulatory changes, and compliance expectations.

• Develops onboarding materials and ongoing professional development resources for Veteran Services Advisors.

• Monitors certification activity, accuracy rates, and documentation to ensure audit readiness.

• Prepares reports, dashboards, and compliance summaries for internal leadership.

• Analyzes trends and recommends improvements to operational efficiencies, outreach processes, and student support strategies.

• Supports SCF's financial literacy programming for students.

• Coordinates workshops and develops materials to help students understand financial aid, budgeting, and benefit usage.

• Participates on committees, task forces, and cross-functional groups across the institution.

• Cross-trains with Financial Aid and Veteran Services teams to ensure operational continuity and resilience.

• Performs other duties as assigned.

Job Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

• Education/Experience:

Bachelor's degree from a regionally accredited institution and two (2) years of experience in financial aid, veterans' services, higher education administration, regulatory compliance, or arelated fieldrequired, or an equivalent combination of education and experienceisrequired.

Experience serving as a School Certifying Official (SCO)

• Supervisory Experience:

Two (2) years of supervisory or lead experience preferred.

• Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals,

technical procedures, or governmental regulations. Ability to write reports, business

correspondence, and procedure manuals. Ability to effectively present information and

respond to questions from clients, customers and the general public. Excellent English

listening and speaking skills required. Spanish language proficiency is an asset.

• Math Ability:

Ability to calculate add, subtract, multiply, and divide using whole numbers, common

fractions, and decimals. Ability to perform calculations on standard measures of American

currency and weight, volume, and distance.

• Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations

where only limited standardization exists. Ability to interpret a variety of instructions

furnished in written, oral diagram/chart or schedule form.

• Computer Skills:

To perform this job successfully, an individual should have intermediate knowledge of word

processing, database and email software. Proficiency with the College's current database

software is essential within one month of hiring date.

• Certificates and Licenses:

No certifications needed.

Responsibility for People and Property:

This position is responsible for mail that includes cash, checks and credit card information.

Responsibility for Communication:

• Internal Contacts:

This position has routine contact with SCF students and staff.

• External Contacts:

This position has routine contact with prospective students and their families, high school

personnel, and the general public.

Work Environment:

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may

be made to enable individuals with disabilities to perform the essential functions.

General environment is that of busy office with frequent interruptions. The noise level in the

work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee

to successfully perform the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use manual

dexterity. This employee is frequently required to stand, walk, sit and reach with hands and arms

and occasionally lift up to 10 pounds. Specific vision abilities required by this job include close

vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Supplemental Information

In addition to satisfactory performance on all of the essential job duties and responsibilities for

this job, all State College of Florida employees must fulfill the following basic performance

expectations:

Mission and Goals: Each State College of Florida employee is expected to know the

College's mission and goals.

Service Excellence : All SCF employees will strive to provide outstanding service excellence

to everyone they serve including students, the community, and fellow employees in

accordance with Pride in Excellence standards as listed:

RESPECTFUL

Act in a courteous manner

Actively listen to gain full understanding

Demonstrate awareness of "everything speaks"

Show empathy and caring

RESPONSIVE

Approach people in an inviting and pleasing manner

Take ownership of actions and decisions

Plan, anticipate, and be forward thinking

Answer and return phone calls and emails

Use proper communication etiquette

Banish the phrase "not my job"

Provide assistance to all inquiries and follow through

ACCURATE

Do it right the first time

Be knowledgeable of product and how it interfaces with others

Ask probing questions

Use resources effectively and efficiently

COLLABORATIVE

Participate in teams

Develop team skill sets

Learn available resources to be responsive to your constituents

Develop internal and/or external connections

Grooming and Appearance: State College of Florida employees are expected to maintain a

neat and professional image at all times. When issued, College personnel must wear

uniforms, and maintain a neat, clean, and well-groomed appearance.

Safety Awareness: State College of Florida employees are expected to work diligently to

maintain safe and healthful working conditions, and to adhere to proper operating practices

and procedures designed to prevent injuries. Employees are required to wear personal

protective equipment as provided.

Attendance Standards: State College of Florida employees are expected to attend their work

assignments and schedules at all times, in accordance with College Rules and Procedures.

Training: State College of Florida employees are expected to attend College-provided

training sessions and meetings when deemed necessary.

Continuous Improvement: State College of Florida employees are expected to give attention

to continuous assessment and improvement of the position's assigned set of duties and

responsibilities

Pre-Employment Screenings:

Employment is contingent upon successful completion of criminal background screenings and employment reference checks. In accordance with Florida law, applicants and employees are encouraged to review the AHCA Background Screening Education & Awareness webpage, which provides information and resources on background screening requirments. Visit the https://ahca.myflorida.com/health-quality-assurance/bureau-of-central-services/background-screening for more information .

Satement of Non-Discrimination:

State College of Florida, Manatee-Sarasota does not discriminate on the basis of sex, pregnancy, race, religion, age, national origin/ethnicity, color, marital status, disability, genetic information or sexual orientation in any of its educational programs, services and activities, including admission and employment. Direct inquiries regarding nondiscrimination policies to: Equity Officer, 941-752-5599, 5840 26th St. W., Bradenton, FL 34207.

To apply, visit: https://apptrkr.com/6984138

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